Delivery / Shipping Information

Waste free shipping policy

We use absolutely no plastic for packaging your orders. Your order will come either in a recyclable cardboard box or a compostable envelop, the tape used is kraft paper tape (compostable) and for extra padding, we use 100% recycled paper. 

If you received any plastic bubble wrap in your order is because we been recycling and reusing from the orders we received from the suppliers. 

You also might received a dry lavender with you package, you can place that into your clothes drawers, that can release a good smell !

Orders are processed within 24 to 48 hours, dispatched from Auckland

NZ shipping

All New Zealand orders are still delivered in the 2-6 business days period.
If any delay occur, we kindly ask for your understanding and patience, its probably due to the current lockdown situation in Auckland.

Thank you for your patience and understanding.

International shipping

Please note due to COVID 19 there are likely to be heavy delays for all international orders. We are given an estimate of 3-10 working days however these packages could be delayed up to 28 working days. 

DELIVERY NOTES

- Orders sent to destinations outside of New Zealand may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
- We can not grant a refund if your item is in transit.
- Please make sure your delivery address is correct to avoid delays.
- Once your order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage you to always double-check your address before placing your order.
- For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.